BRM Capability
A business relationship management capability is everything it takes, both visible and invisible, to nurture relationships in an organization. Examples of visible components are meetings, artifacts, and professional development, while examples of invisible components are knowledge learned, experience gained, trust, and confidence-building. Used effectively, these components build the endless reserve of energy necessary to evolve culture, build partnerships, drive value, and satisfy purpose.
The business relationship management capability facilitates culture advancement, driving it to one of trust, creativity, innovation, authenticity, and shared ownership across the organization. A mature business relationship management capability converges cross-functional teams to create holistic strategies that deliver organizational value and meaningful results.
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Consider Existence for Success
Life becomes work in hopes that one day, it isn’t. Personal fulfillment doesn’t enter the equation. However, this linear progression through education to employment is quickly being replaced by a whirling zigzag of millennial entrepreneurs and autodidact techies.
Why BRMs Should Advocate for Peer Support
By advocating for a mentally healthy workforce, you can help your organization save money while also encouraging the most valuable part of any business: its people.
Shaping the Future of BRM — a BRM Executive Brief
After the Executive Breakfast at BRMConnect 2018, a group of execs gathered to hear Kip Fanta present the BRM Executive Briefing and discuss the exciting future of business, as a function across the organization converge and share ownership of strategy and success by advancing their existing business relationship management capability.
Emotional Intelligence — The Secret to Sharpening Your Social Skills
When tested alongside 33 other important skills, a workplace study by TalentSmart determined that emotional intelligence is the strongest predictor of workplace success. It directly related to 58 percent of success in a variety of jobs.
Business Relationship Management Professional (BRMP®) – A Catalyst for the Digital Transformation Journey
Recently, I received the opportunity to conduct a BRMP workshop for an organization aspiring to move its BRM team’s role from Service Management to Value Management. Through the workshop, the team sought out strategies to advance their position in the Business Relationship Maturity Model.
Could “Why” be the BRMs Access into the World of Strategic Partnership?
People seldom start with the common understanding of how IT can contribute to the organization’s raison d’être, given that IT is often viewed as a support service. So, the next time you are searching for a way into the super elite world of strategic partnerships, consider investing some time answering the “Why?” question.
Employee Burnout — 5 Simple Steps to Avoid It
If you structure your culture around employee satisfaction, you will notice measurable improvements felt throughout the entire value chain. Studies show that culture-driven organizations experience 22 percent higher productivity, and 30 percent stronger customer satisfaction than other businesses.
Take the Hill: Making the Most out of BRMConnect 2018
Now that BRMConnect is over, it’s time to reflect on what we’re bringing back to work with us on Monday. In his closing keynote on Wednesday evening, Kip Fanta, Principal of the Kip Fanta Group, challenged us to answer a simple question.
Culture: The Elephant in the Room
Every BRM can relate to the frustration of a failed transformation initiative. According to Cheryl White and Laura Wilcox of Service Made Simple, the historical success rate of traditional change management delivering the target ROI is less than 20%.
BRM:Managing External Relationships
One of the many unique elements of BRMConnect is the interactive sessions facilitated by top BRMs and industry leaders. BRMs understand that the age of passive listening is over. Kip Fanta and Gary Hardy’s session about external relationships demonstrated this perfectly.
From the Desk of the CIO – BRM Institute
Throughout the entire BRMConnect experience, we’ve heard from so many amazing BRMs and industry leaders. Each and every one of them offered unique perspectives and fresh insight, furthering the knowledge base of our community. This morning, Stephen Clemons from SMUD added icing to the cake!
2018 Global Excellence Award Winners
After an exciting first couple of days at BRMConnect 2018, we are happy to announce this years Global Excellence Award Winners, the most prestigious awards in the BRM community. These standout BRMs received recognition for all the work they’ve done to advance the cause of Business Relationship Management worldwide.
Journey of BRM: Purdue Part 4
In March 2018, the BRM Annual Report was distributed to college leadership. It is a vibrant contrast to our first report, a single page of event and task counts. The annual report illustrates our growth and maturity in a year. We are still learning, improving and, more importantly, moving forward.
Business Relationship Management: Not Behind a Desk
When you think of “business” or “IT” you probably imagine some cookie cutter desk sitting beneath bright fluorescent lights in a large office building. It’s so easy for many roles to quickly become trapped in monotonous routine, seeing the same faces and holding the same conversations.
Attitude, Behavior, Culture: The ABCs of Organizational Change
An individual’s attitude shapes their habits and behavior. And group behavior ultimately influences an organization’s culture. So, to improve your culture, you must first focus on changing people’s attitudes.
Find Your Purpose: Consider Your Passions and Take Action
In Glenn Remoreras’ keynote speech, he demonstrated how to find your purpose as a BRM. This is important because at the end of the day, the Heart of BRM is Purpose. Finding this resolve will help you identify how to push the boundaries of your contributions to generate Business Value.
Emotional Intelligence – A Little-Known Skill for Better Team Management
Emotional intelligence enables you to understand each person while simultaneously enhancing the value contributions of the team.
Change Your Mindset: Unlock Your Leadership Potential
When we truly listen, we find that our environment is telling us what it needs. This resonance is something leaders learn to identify and engage.