BRM Institute is the world’s first Business Relationship Management professional association. We strive to provide our members and customers with the top products and services available and recognize that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting as well as protecting your privacy and in furtherance of this goal BRM Institute acknowledges that it respects the privacy rights of its members and customers and will comply with all applicable privacy laws in the countries in which BRM Institute does business.
We have structured our web site so that, in general, you can visit BRM Institute on the web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (name, address, e-mail address, phone number, etc.) you can be assured that it will only be used to support your member/customer relationship with BRM Institute. Our membership application and events registration processes may ask you to submit personal information. However, you can be assured that any such personal information that you submit to BRM Institute will be protected by industry standard security and management procedures and will be used only for the purpose for which it was submitted, unless you request or agree otherwise.
Our privacy statement covers five main areas: Awareness, Choice, Access & Correction, Security, and Additional Web Site Issues.
What Information We Collect
On BRM Institute’s web sites, over the telephone, or through the mail, you are able to order products or services from BRM Institute, apply for BRM Institute membership, and register for events. The types of personal information collected by BRM Institute may include your name, your employer and job title, your contact and billing information for business and home (including telephone number and e-mail address), and your credit card information (if applicable). In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences.
Information Collected Through Technology
When you use any of our web sites or services, we or our service providers may collect tracking information such as your browser type, mobile device make, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the web sites. We use this information for aggregate reporting. For example, we may want to know how long the average user spends on our web sites or which pages or features get the most attention. We use this information to make our web sites and other products and services more useful to you; to provide you with more effective customer service; to make the web sites or services easier to use by eliminating the need for you to repeatedly enter the same information; to perform research and analysis aimed at improving our products, services and technologies; and to display content and advertising that are customized to your interests and preferences. (See Section 5, Additional Web Site Issues, for more information about technologies used to collect information about user activity on BRM Institute web sites.)
How We Use the Information
BRM Institute uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete transactions requested by you, to communicate back to you, and to offer and update you on BRM Institute services and benefits. Credit card numbers are used only for payment processing and are not retained for other purposes.
As a benefit to BRM Institute members and certification holders, BRM Institute may (at no charge) include your name and relevant biographical information in BRM Institute directories. From time to time, we may also desire to contact you for market research purposes or to provide you with marketing information we think would be of particular interest. BRM Institute will not reveal your personal information publicly or to any third party (except as stated below), unless we receive your explicit permission to do so. For example, the BRM Institute membership application includes a question asking if you want your name included in mailing lists, BRM Institute announcement lists and BRM Institute directories. Your name will not be used for any such purpose unless you affirmatively request BRM Institute to do so. In addition, if at any time you would like to have your name removed from BRM Institute lists and/or directories, please follow the directions given below in the “Choice” section (Section 2) of this document to opt-out of such contact.
With Whom We Share the Information
3. Access and Correction
BRM Institute strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online or telephone access to your registration data so that you may review, update or correct your personal information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. If you are a BRM Institute member, you can access your personal information by logging into My BRM Institute with your user ID and password, following the directions listed under “Change Personal Information.” You may also request a change in your personal information by contacting us either by email or by calling us at +1.888.848.3012 and following the instructions provided thereafter.
BRM Institute is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data encryption technology to help protect against loss, misuse or alteration of your sensitive credit or debit card information. We use Secure Sockets Layer (SSL) technology, which creates an encrypted connection between you and our systems for the transmission of any credit or debit card information you input online and we use encryption protection for any payment authorizations for transactions we request through any channel. If we collect your credit card or debit card information, it is transmitted over an encrypted secure channel directly to the credit card processing service and is not stored on our systems.
Any unauthorized access to or use of any of our web sites and other products and services or to the information collected and maintained by us should be immediately brought to our attention by contacting us via email, by calling us at +1.888.848.3012 or by writing to us at Business Relationship Management Institute, 3340 Peachtree Road STE 1800 Atlanta, GA 30326. We will investigate, and, if necessary, take action to halt any violation of the security of your personal information of which we become aware.
Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. BRM Institute will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your BRM Institute account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, BRM Institute cannot completely ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
5. Additional Web Site Issues
(a) How BRM Institute Uses Technology to Improve Your Web Site Experience
Most aggregate information is collected via cookies, web beacons and other technical methods. Web beacons (also known as clear gifs), in conjunction with cookies, are used to compile statistics about site usage. Web beacons are small pieces of data that are embedded in images on the pages of Web sites or applications. We or our service providers use these technical methods to analyze the traffic patterns on our web sites, such as the frequency with which our users visit various parts of our web sites and to measure site effectiveness or use of online products and services. We also use Web beacons in HTML e-mails that we send our visitors who have agreed to receive e-mail from us, to determine whether our recipients have opened those e-mails and/or clicked on links in those e-mails. On their own, cookies or Web beacons do not contain or reveal any personally identifiable information. However, if you choose to furnish BRM Institute with personally identifiable information, this information can be associated to the data stored in the cookies or Web beacons. These technical methods may involve the transmission of information either directly to us or to our service providers. These technical methods allow us to make our web sites and other products and services, and any e-mails you have agreed to receive, more interesting to you. You may render some Web beacons unusable by rejecting their associated cookies.
(b) Links to Third Party Websites
Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave the BRM Institute site. BRM Institute has not comprehensively reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, BRM Institute does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.
6. Enforcement/Contact Information
If you have any questions or comments regarding our privacy practices, please contact us by email or call us at +1.888.848.3012. BRM Institute is subject to the jurisdiction of the Federal Trade Commission. Any disputes arising out of a breach of this policy will be submitted to and resolved by the privacy dispute resolution procedure set up by the Direct Marketing Association.
7. Changes to this Statement