Code of Conduct

Code of Conduct

BRM Institute is the world’s first Business Relationship Management professional association. We strive to provide our members and customers with the top products and services available and recognize that building a long-term business relationship with you depends a great deal on trust. This trust is founded by BRM Institute’s Code of Conduct, which sets Expectations and Responsibilities of Board members, Directors, Officers, Employees, Contractors, and Volunteers.

Business Relationship Management Institute, Inc.’s (“BRM Institute”) Values

BRM Institute endeavors to maintain a culture based on:

  • Open and honest communication;
  • Mutual respect;
  • Integrity and high ethical standards;
  • Collaborative work effort above individual contribution;
  • Treasuring and valuing cultures, opinions, and contributions, particularly in light of our global reach.

BRM Institute seeks to:

  • Make individuals feel appreciated;
  • Create an environment where professional and personal growth can occur by interacting and learning from other contributors;
  • Lead, support and facilitate effective use of individual contribution and time;
  • Recognize accomplishments of the employee, contractor and volunteer bodies and the parties who contribute to them.

Depending on your relationship with BRM Institute, you might have certain responsibilities outlined in the agreement applicable to your level of engagement with the Institute.  In addition, BRM Institute has compiled certain policies and procedures that reflect BRM Institute’s expectations of employees, contractors, and volunteers and a statement regarding the culture BRM Institute seeks to promote.  These documents include:

Additional policies and procedures may be added and/or changes made to this list (and its contents) from time as required by BRM Institute’s needs.  Please stay abreast of these policies/procedures and let us know if you have any questions. Please familiarize yourself with the other expectations and responsibilities listed below:

  • Become familiar with BRM Institute’s strategy and your role in supporting the strategy.
  • When required, attend and participate in meetings (in person or remotely, as appropriate).  If you are a volunteer, BRM Institute recognizes that you act as a volunteer and that your professional or personal commitments may prevent you from attending.  Please inform the appropriate person when you are unable to attend.
  • Participate constructively during meetings and activities.
  • Complete any tasks/projects you are asked to or that you volunteer to participate in and perform them in a timely manner.  When you encounter difficulties, please notify the appropriate person as soon as possible
  • Make constructive suggestions to improve the process and BRM Institute’s goals.
  • Respect and support decisions made including decisions for which you have a different opinion.

We thank you for your contribution and participation and set forth this Code of Conduct as a framework to promote excellence and exemplary conduct among everyone who works for or/and contributes to the Institute and helps to fulfill its mission.

Meeting Code of Conduct

BRM Institute endeavors to maintain a culture based on:

  • Open and honest communication;
  • Mutual respect;
  • Integrity and high ethical standards;
  • Collaborative work effort above individual contribution;
  • Treasuring and valuing cultures, opinions, and contributions, particularly in light of our global reach.

We would also like to remind everyone that anything, but professional, respectful interactions will not be tolerated. This means all meetings and interactions should be conducted the following in mind:

  1. Show up on time and come prepared
    1. It is an expectation that leaders will start and end meetings on time, regardless of who is or isn’t present/ready.  All good meetings start and end on time.
    2. Arrive 2-3 minutes before meetings start. If you arrive at or after the time the meeting starts you are late.
    3. Be prepared to contribute to achieving the meeting goals.
    4. Come to the meeting with a positive attitude.
  2. Stay mentally and physically present
    1. Be present, and don’t attend to non-meeting business.
    2. Listen attentively to others and don’t interrupt or have side conversations.
    3. Treat all meeting participants with the same respect you would want from them.
  3. Contribute to meeting goals
    1. Participate 100% by sharing ideas, asking questions, and contributing to discussions.
    2. Share your unique perspectives and experience and speak honestly.
    3. If you state a problem or disagree with a proposal, try to offer a solution.
  4. Let everyone participate
    1. Share time so that all can participate.
    2. Be patient when listening to others speak and do not interrupt them.
    3. Respect each other’s’ thinking and value everyone’s contributions.
  5. Listen with an open mind
    1. Value the learning from different inputs and listen to get smarter.
    2. Stay open to new ways of doing things and listen for the future to emerge.
    3. You can respect another person’s point of view without agreeing with them.
  6. Think before speaking
    1. Seek first to understand, then to be understood.
    2. Avoid using idioms, three-letter acronyms, and phrases that can be misunderstood.
    3. It’s OK to disagree, respectfully and openly, and without being disagreeable.
  7. Stay on point and on time
    1. Respect the groups’ time and keep comments brief and to the point.
    2. When a topic has been discussed fully, do not bring it back up.
    3. Do not waste everyone’s time by repeating what others have said.
  8. Attack the problem, not the person
    1. Respectfully challenge the idea, not the person.
    2. Blame or judgment will get you further from a solution, not closer.
    3. Honest and constructive discussions are necessary to get the best results.
  9. Close decisions and follow up
    1. Make sure decisions are supported by the group, otherwise they won’t be acted on.
    2. Note pending issues and schedule follow up meetings as needed.
    3. Identify actions based on decisions made and follow up actions assigned to you.
  10. Record outcomes and share
    1. Record issues discussed, decisions made, and tasks assigned.
    2. Share meeting reports with meeting participants.
    3. Share meeting results with other stakeholders that should be kept in the loop.
    4. DO NOT video record or capture meetings.
  11. BRM Institute IP Use
    1. All meetings attendees are expected to maintain, protect and properly request BRM Institute Intellectual Property (IP) at all times
      1. Intellectual Property Use Policy
      2. IP Use Request Form

Very important, please note: 

In addition, BRM Institute employees attending BRM Institute meetings who witness any person displaying improper and/or disrespectful behavior towards other meeting attendees are required to address the situation and immediately stop the behavior. For escalation, if intolerable behavior continues or a violation of our Code of Conduct occurs, an official complaint must be filed here, by emailing [email protected], by talking to your area leader, any member of the BRM Institute team or Board of Directors. 

Events Code of Conduct

We invite you to attend BRM Institute events with a respect for humanity, a desire for collaboration, and a drive to satisfy purpose. Exploration of new cultures and perspectives is one of the many benefits of participation in our global events. To this end, we will not tolerate harassment or bigotry in any form.

Business Relationship Management Institute, Inc.’s (“BRM Institute”) Values

BRM Institute endeavors to maintain a culture based on:

  • Open and honest communication;
  • Mutual respect;
  • Integrity and high ethical standards;
  • Collaborative work effort above individual contribution;
  • Treasuring and valuing cultures, opinions and contributions.

BRM Institute seeks to:

  • Make individuals feel appreciated;
  • Create an environment where professional and personal growth can occur by interacting and learning from other contributors;
  • Lead, support and facilitate effective use of individual contribution and time;

These behaviors do not belong at a BRM Institute event:

  1. Invasion of privacy, including taking photos (or requesting selfies) of any attendee, storyteller, volunteer, exhibitor, BRM Institute staff, vendor, sponsor, or other meeting guest without consent.
  2. Being disruptive, drinking excessively, stalking, following or threatening any attendee, storyteller, volunteer, exhibitor, BRM Institute staff, vendor, sponsor, or other meeting guest.
  3. Abuse of power (including abuses related to position, wealth, race or gender).
  4. Harassment, sexual harassment, bullying, or discrimination in any form will not be tolerated including, but not limited to, homophobia, racism or behavior that discriminates against religious or political leanings or against a group or class of people.
  5. Physical or verbal abuse of any attendee, storyteller, volunteer, exhibitor, BRM Institute staff, vendor, sponsor, or other meeting guest.
  6. Examples of unacceptable behavior include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces, presentations or after hours events, or threatening or stalking any attendee, storyteller, volunteer, exhibitor, BRM Institute staff, vendor, sponsor, or other meeting guest.
  7. Theft or destruction of property of any attendee, storyteller, volunteer, exhibitor, BRM Institute staff, vendor, sponsor, or other meeting guest.

Consequences

  1. Anyone requested to stop unacceptable behavior is expected to comply immediately.
  2. BRM Institute may take any action deemed necessary and appropriate, including immediate removal from the event without warning or refund.
  3. BRM Institute reserves the right to prohibit attendance at any future meeting.
  4. Contact us to report an incident

If, while at a BRM Institute event, you have been involved or have witnessed an incident that violates the Code of Conduct, please use our anonymous reporting form to let key BRM Institute staff know immediately. Share as much information as you can to help us make a thorough investigation of the onsite incident.

  1. If you are the subject of unacceptable behavior or have witnessed any such behavior, please immediately notify BRM Institute staff.
  2. Notification should be done by contacting a BRM Institute staff member on-site or by emailing your concern to [email protected].
  3. Anyone experiencing or witnessing behavior that constitutes an immediate or serious threat to public safety is advised to contact 911.

BRM Institute’s commitment

BRM Institute will investigate all incidents reported at an event with discretion and confidentiality. BRM Institute reserves the right to bar any person who violates our Event Code of Conduct from attending a BRM Institute event in its entirety or in part, and/or to cancel the registration of the person without refund.

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