Business relationship management is a capability designed to stimulate, surface, and shape business demand across all functions (business units, value streams, sales, marketing, technology, HR, finance, etc.) and ensure that the potential business value from satisfying that demand is captured, optimized, and recognized. A strong BRM capability converges cross-functional teams and eliminates value-depleting organizational silos. It strengthens collaboration and drives a culture of creativity, innovation, and shared ownership across the enterprise so that holistic, innovative, and value-driven strategies are created and deliver their intended business value results.
Why What You Say Matters – Philosophy of Language
Our words, quite literally, determine our reality. And the digital age highlights the importance of how language shapes the reality of doing business.
How BRM Makes Agile Software Development & Management Theory Even More Successful
Whether your organization is practicing Agile or BRM, you have an opportunity to deliver both short- and long-term business value. Consequently, you can adapt to a rapidly changing business environment by combining and implementing both methodologies.
Consider Existence for Success – Philosophy
Life becomes work in hopes that one day, it isn’t. Personal fulfillment doesn’t enter the equation. However, this linear progression through education to employment is quickly being replaced by a whirling zigzag of millennial entrepreneurs and autodidact techies.
Why BRMs Should Advocate for Peer Support
By advocating for a mentally healthy workforce, you can help your organization save money while also encouraging the most valuable part of any business: its people.
Shaping the Future of BRM — a BRM Executive Brief
After the Executive Breakfast at BRMConnect 2018, a group of execs gathered to hear Kip Fanta present the BRM Executive Briefing and discuss the exciting future of business, as a function across the organization converge and share ownership of strategy and success by advancing their existing business relationship management capability.
Emotional Intelligence — The Secret to Sharpening Your Social Skills
When tested alongside 33 other important skills, a workplace study by TalentSmart determined that emotional intelligence is the strongest predictor of workplace success. It directly related to 58 percent of success in a variety of jobs.
Business Relationship Management Professional (BRMP®) – A Catalyst for the Digital Transformation Journey
Recently, I received the opportunity to conduct a BRMP workshop for an organization aspiring to move its BRM team’s role from Service Management to Value Management. Through the workshop, the team sought out strategies to advance their position in the Business Relationship Maturity Model.
Could “Why” be the BRMs Access into the World of Strategic Partnership?
People seldom start with the common understanding of how IT can contribute to the organization’s raison d’être, given that IT is often viewed as a support service. So, the next time you are searching for a way into the super elite world of strategic partnerships, consider investing some time answering the “Why?” question.
Employee Burnout — 5 Simple Steps to Avoid It
If you structure your culture around employee satisfaction, you will notice measurable improvements felt throughout the entire value chain. Studies show that culture-driven organizations experience 22 percent higher productivity, and 30 percent stronger customer satisfaction than other businesses.
Take the Hill: Making the Most out of BRMConnect 2018
Now that BRMConnect is over, it’s time to reflect on what we’re bringing back to work with us on Monday. In his closing keynote on Wednesday evening, Kip Fanta, Principal of the Kip Fanta Group, challenged us to answer a simple question.
Culture: The Elephant in the Room
Every BRM can relate to the frustration of a failed transformation initiative. According to Cheryl White and Laura Wilcox of Service Made Simple, the historical success rate of traditional change management delivering the target ROI is less than 20%.
BRM:Managing External Relationships
One of the many unique elements of BRMConnect is the interactive sessions facilitated by top BRMs and industry leaders. BRMs understand that the age of passive listening is over. Kip Fanta and Gary Hardy’s session about external relationships demonstrated this perfectly.