The 2024 World BRMConnect® Conference
The 2024 World BRMConnect® Conference
October 21-23, 2024 | San Juan, Puerto Rico
What Does the BRMConnect Conference Pass Include?
- 5 Keynote sessions hosted on the main stage, headlined by industry experts, leaders, and changemakers
- 35+ Storyteller sessions and Workshops, designed to equip attendees with real skills and led by BRMs from some of the world’s largest and most successful organizations
- Entrance to the world’s largest BRM event, including the welcome reception, with industry experts, sponsors and partners showcasing the newest innovations and cutting-edge knowledge
- Admission to the BRM Community Day and Global Excellence Awards Ceremony
- 22+ Continued Professional Development credits (CPDs)
- Networking opportunities with BRM professionals from around the world
- The BRMConnect App and access to streaming and on demand sessions
- Lunch, Coffee, Tea & Refreshments provided throughout the week
- See the Agenda
Learn and Engage
Who says learning can’t be fun?
BRMConnect 2024 will be an incredible 3-day learning experience for professionals at every stage of their careers. Storytellers and Keynotes will share interactive and engaging sessions designed to help you solve challenges, be inspired, and equipped with actionable insights to deliver results.
Build Your Network
Rub elbows with some of the brightest minds and biggest BRMLegends in the industry.
Now is your chance to network with fortune 500 organizations who leverage their BRM capability, thought-leaders from around the globe and develop lasting connections with new friends and colleagues.
Community
Be a part of a thriving global community. Attendees will enjoy community building activities designed to elevate your experience. BRMConnect is exactly that- about connections! You’re invited to be a part of this supportive network of professionals who are here to help you advance your knowledge and career.
Real Numbers. Real Impact.
People who attend BRMConnect saw incredible growth. More than 94% of attendees say BRMConnect is worth the time and investment to attend. Learn how some of the most successful organizations in the world are leveraging BRM to adapt, innovate, mitigate risks, drive growth and deliver truly impactful results.
94% of attendees say BRMConnect was the best learning event of their career
91% of attendees say they would bring their CXO to this event
96% of attendees say they would recommend BRMConnect to their colleagues
Frequently Asked Questions
What is the dress code for BRMConnect?
The dress code is all business casual. Keep in mind the average temperatures in San Juan are warm. Be sure to wear comfortable shoes.
What do I need to bring?
Bring a small notebook for notes, pens/pencils,and your portable phone/laptop charger.
How can I make the most out of my conference experience?
First-time attendees, plan your sessions based on the agenda content and select ones that match your challenges and goals. Don’t hesitate to talk and connect with speakers and thought leaders, make sure to introduce yourself.
I want to bring a plus one to the Welcome Reception. Can I?
Yes! We welcome you bringing a partner or spouse to the Welcome Reception on Sunday October 20, 2024. Please have your plus one fill out this form so we know they are coming and they will need to also opt-in here for dietary restrictions.
Will content be available after the event?
Yes! Your all access conference pass allows you to watch the BRMConnect on-demand sessions via the BRMConnect app for 90 days after the event. You can watch and rewatch your favorite sessions as many times as you want!
Where do I pick up my badge onsite?
Upon arrival at the Marriott, please follow the signs inside and locate the registration desk with the BRMConnect signs on the ground floor. You’ll be able to check-in and collect your badge before heading into the conference. Be sure to stop by the sponsor booths!
Will meals and drinks be provided?
Yes. We know you can’t blaze a trail on an empty stomach! Breakfast and Lunch will be provided each day along with coffee and tea throughout the day. In planning menus, we’ve kept dietary accommodations in mind. If you have kosher or halal needs, you’ll need to contact our events team prior to the event. For alcoholic beverages at the Welcome Reception, a cash bar is available and appetizers will be provided.
Is there a cost for parking at the hotel?
There is a charge for hotel parking. Overnight guests are $22.00 and valet is $27.00. Prices in USD.
Venue:
San Juan Marriot
1309 Ashford Ave, San Juan 00907 PR
Book Your Discounted BRMConnect Room Rate Here
Resort fees may apply
Regular Pricing
Regular In Person Rate | $2195.00
Virtual Pass | $895.00
Member Pricing
Member Rate | $2100.25
Virtual Pass | $795.00
Groups of 5 or More Receive 10% off- contact us to learn more.
Featured Storytellers & Speakers
Evolve your organization with insights from the world’s top BRM leaders.
Learn about strategic insights, the latest trends and tangible techniques to apply in your own practice. In today’s ever-changing world of business, BRM is essential for an organization to thrive. BRMs are cross-functional change makers, guiding business strategy at the highest level while building a culture of shared ownership that supports innovation and longevity in the organization. Learn from the best in the industry how to position your organization to drive value results and thrive.
Loren Sanders
Keynote Speaker
Leadership & Learning Coach
Session Details
From Value to Impact: Powering Your Partnerships
In this dynamic age of automation and AI, the essence of human connection has never been more vital. Authentic relationships can revolutionize both personal and professional spheres, elevating client satisfaction and strengthening organizational culture.
Join us for an interactive and engaging keynote session that promises actionable insights and transformative tools. You’ll walk away ready to:
Show Genuine Interest: Cultivate deep client and stakeholder relationships and build unwavering trust.
Put Empathy into Action: Turn interactions into meaningful connections through empathy and understanding, boosting satisfaction and loyalty.
Master Connection Skills: Enhance your business relationships with active listening, emotional matching, and engaging dialogues to build collaborative work environments.
Jeff Warren
Sponsored Keynote
President, Barkley Consulting Group
Session Details
Unshakeable Confidence: The Key to Elevating Your BRM Impact
In the BRM profession, confidence is not just an asset—it’s a necessity. This session explores the pivotal role that confidence plays in the success of a Business Relationship Manager.
The presentation will cover the following key areas:
· The Confidence-Competence Loop: Understanding how confidence and competence feed into each other, creating a cycle of growth and success in BRM roles.
· Building Trust with Stakeholders: How confidence helps establish and maintain trust with business partners, leading to stronger and more meaningful relationships.
· Handling High-Stakes Conversations: Strategies for leveraging confidence in challenging situations, such as conflict resolution, negotiation, and decision-making processes.
· Overcoming Imposter Syndrome: Identifying and combating the feelings of inadequacy that can undermine a BRM’s confidence and learning to present oneself with assurance and authenticity.
· Practical Confidence-Building Techniques: Actionable tips and exercises that BRMs can implement to boost their confidence and, in turn, their performance.
By the end of this presentation, BRMs will have a deeper understanding of how cultivating confidence can significantly enhance their effectiveness, influence, and impact within their organizations.
Andrea Pence
Master of Ceremonies
Director IT BRM, Exact Sciences
Barbara Brinson
IT Leader, Blue Origin
Session Details
Break Down Silos Across Your Technology Org
What’s the priority? What is incoming? Has anything changed?; Learn where you can optimize costs by finding out where your CIO/CFO’s biggest budget concerns are related to technology during this session.
Jen Skrabak
Keynote Speaker
Change Management Expert, Author, Speaker PMI
Session Details
From BRM to the C-Suite: 7 Leadership Skills for 2030
In today’s rapidly changing world, business relationship managers (BRMs) are playing an increasingly important role in helping organizations achieve their goals. As BRMs move up the corporate ladder, they need to develop a new set of leadership skills in order to be successful in the C-suite. This presentation will identify seven key leadership skills that BRMs need to develop in order to be successful in 2030.
In addition to the seven key leadership skills, the presentation will also cover:
-The changing role of the BRM
-The challenges and opportunities facing BRMs
-How BRMs can prepare for the future of work
Eliana Maritza Nuñez
Keynote Speaker
Strategy to Execution Executive
Session Details
Achievement of Business Results Thru Diversity & Belonging
-
Self Reflection and Self Awareness is key first step to effective relationship building
-
Understand how to think about Diversity, Equity, Inclusion & Belonging to Achieve Business Outcomes
- Apply an approach that can be adapted to turn challenges into opportunities
Tina Pomeroy
SR Consultant BRM, Baxter
Session Details
Does your organization struggle with the concept of Value Plans (BRM) and Value Delivery Plans (Product/Agile)? This session will discuss similarities and differences between the two and how they work together to produce business outcomes.
Brandon Reese
BRM, Purdue University
Session Details
Your Most Honest Self: Personal Strategies for Building Meaningful Relationships
This session will cover five concepts that BRM’s can use to forge stronger relationships. Learning, listening, clear communication in direction and language, and building trust.
Kathy Nuttall
Manager of Strategy, City of Hamilton
Session Details
Crafting the BRM Dream: My Journey from Vision to Reality
I was a BRM long before I discovered that there was a title for my role. I knew what I wanted to do with my career but couldn’t find a posting to match my vision, so instead, I built my dream job from scratch. Join me as I share my journey to building a BRM dream team, and the lessons I learned along the way that will help you build yours.
Teresa Lucio Nieto
Digital Transformation ITESM & we-care.mx
Session Details
Joy and Happiness at Work: Tales from the Brain for BRMs
Let’s explore the intersection of positive psychology and soft skills. This session will offer strategies and tools to enhance emotional intelligence and foster stronger interpersonal connections. Through an engaging narrative of neuroscience and practical anecdotes, attendees will gain insights into the benefits of cultivating joy and happiness in their professional lives as Business Relationship Managers (BRMs).
Jenny Owens
Cleveland Clinic
Session Details
Eliminating Barriers to AI Innovation – The Power of BRM
Too often, healthcare professionals and healthcare IT divisions find themselves in conflict despite having nearly identical goals of improving patient care, reducing burden on providers, and providing care to patients at lower costs. This is particularly evident in attempts to use artificial intelligence to provide better patient care and reduce burden on caregivers – and the BRM role is perfectly positioned to help.
Debra Ialamov
Director IT, RICOH
Session Details
Mastering the Art of Influence
Behavioral science shows us that projecting warmth is key to having influence. What other attributes, besides likeability, are key to influencing change within an organization? Learn how to build and use influence by first connecting, then leading.
Zhanna Larina
Strategic Partner, Nestle′ Purina
Session Details
The Nestle’ Chronicles: The Rise of the Functional Relationship Manager
In this session, Zhanna explores Nestle’s BRM journey and how they began leveraging their BRM Capability. From first steps, to investing in BRM learning; attendees will experience the rise of BRM, what challenges they encountered, and how they have achieved harmony working with other methodologies. This session will be co-facilitated by Kip Fanta.
Key focus areas include:
- Nestle’s BRM Journey
- Investment in BRMs: Learning Paths for BRMs, Mentoring Circles, BRM Compass
- How BRMs work with the Project Management Model
- Functional BRMs/FRMs
- BRM Essentials
Kiyona Miah
Customer Experience, US Census Bureau
Session Details
The Bridge Year, actionable strategies to bring teams together
During this session, we’ll learn what the “Bridge Year” concept is and how to effectively use it to grow your teams together. Through real-world examples Kiyona willshare her approach to this powerful strategy and concept.
1. Understanding the Importance of Mindful Connection
2. Intentional Team Building Strategies
3. Case Studies: Real-world Applications
4. Hands-on Exercises
Kip Fanta
Kip Fanta Group
Session Details
RCO Principles & Behaviors- Making a Difference
There is a new RCO Blueprint within the BOK. It wonderfully shares some Principles and associated behaviors that we believe you’d find in a Relationship Centered Organization. Want to see what a RCO looks like? Then this session is for you.
Emma Antunes
Chief Customer Engagement Office, The National Aeronautics and Space Administration
Session Details
Defying Gravity: Launching a BRM Program to Support the Exploration of Air & Space
Learn how the team at The National Aeronautics and Space Administration successfully implemented their BRM program. From the initial stages of the program to redesign, and building strong relationships to create collaboration between mission and IT. In this session, attendees will learn how to develop a vision for your BRM program, build a BRM program that aligns with internal goals and desired outcomes and meeting the needs of your business partners.
Kristin Ekanger
Customer Engagement Office Chief, National Aeronautics and Space Administration
Session Details
Defying Gravity: Launching a BRM Program to Support the Exploration of Air & Space
Learn how the team at The National Aeronautics and Space Administration successfully implemented their BRM program. From the initial stages of the program to redesign, and building strong relationships to create collaboration between mission and IT. In this session, attendees will learn how to develop a vision for your BRM program, build a BRM program that aligns with internal goals and desired outcomes and meeting the needs of your business partners.
Anastasiya Plachta
Business Impact IT, National Aeronautics and Space Administration
Session Details
Defying Gravity: Launching a BRM Program to Support the Exploration of Air & Space
Learn how the team at The National Aeronautics and Space Administration successfully implemented their BRM program. From the initial stages of the program to redesign, and building strong relationships to create collaboration between mission and IT. In this session, attendees will learn how to develop a vision for your BRM program, build a BRM program that aligns with internal goals and desired outcomes and meeting the needs of your business partners.
Rajesh Rajagopal
Director BRM, Franklin Templeton
Session Details
The BRM Role in the Shepherding the GenAI Revolution
In this timely session, Rajesh will share how business professionals and BRMs can understand and leverage Gen AI capabilities to best deliver business value to our technology and business partners. Don’t miss this important Storyteller session!
Peter Lijnse
Keynote Speaker
Lead the Pack Consulting
Session Details
Charting the Future: An Innovative BRM Roadmap Development Workshop
Description: Dive into the exciting world of Innovatech Manufacturing Inc., a global leader in high-precision electronic components, where innovation meets the pressing demands of various technological sectors. In this dynamic 90-minute workshop, you will leverage a pioneering BRM framework card deck to tackle real-world challenges faced by Innovatech. Your mission? To construct a visionary roadmap that enhances leadership capabilities and interdepartmental cohesion within the company.
Dr. Anu Raina
IT Bussiness Manager, University of North Carolina Charlotte
Session Details
A Mother’s Journey into BRM Leadership
The Motherhood Penalty runs deep and the BRM role is fast paced and challenging. Understand the psychology behind the motherhood penalty and learn and share strategies to balance and overcome challenges. My doctoral dissertation focuses on a phenomenon known as the motherhood penalty and I have been able to apply academic learnings to my corporate role of Director BRMs for Technical Operations in the pharma.
Victoria Harness
VITA
Session Details
The Power of Positive Speaking
In this session, Victoria will share the power of positive speaking and how you can change your outlook through a few simple exercises. Positive thinking is valuable in how you can set a plan/goals but the power of positive speaking (words out loud) ensures successful execution.
Sarah Fogg
BRM Coach and Knowledge Provider
Session Details
Resilience as a Skill for BRMs
All BRMs will need resilience in their toolkit at some point in their careers. During this session, I will share some personal experiences on finding the path to resilience and invite attendees to share their own during this engaging session.
Why is resilience needed in the BRM role?
How do we develop the skill?
What is the result of increased resilience?
Alice Pryor
VP & Co Founder, Ava’s Pathways
Session Details
Uncertain Ground – Finding Stability from Within
During this powerful session, Alice will explore the narratives of corporate leadership, how to find your personal inner strength and how to create a path forward.
Tommy Kile
IT Business Technology Partner, Akamai Technologies
Session Details
Building an Effective BRM Playbook
Have you and your team struggled with inconsistent processes across your BRM capability? Have you wondered what others in your role are doing to give business partners a consistent experience? Attend my fireside chat to learn about BRM Playbooks.
Laurie Rodriguez
Divison Director, Gwinnett County Government
Session Details
Get the Best – Leave the Rest
Want to select the best technology – ask the right questions and make the vendors answer. During this one-hour session we will discuss what makes a good competitive solicitation. You will hear tips and best practices for engaging stakeholders such as customers, finance, legal and others to create and solicit for solutions that solve business problems your customers are sharing.
Olivier Abecassis
CEO, IT Chapter
Session Details
Harmonizing Demand, Ideation, and Intake by Unlocking Portfolio Management Excellence with ServiceNow
In the ever-evolving landscape of business technology, the role of BRMs is increasingly pivotal in bridging the gap between IT capabilities and strategic business outcomes. Leveraging ServiceNow’s Strategic Portfolio Management (SPM) tools, BRMs can effectively orchestrate the demand, ideation, and intake processes, ensuring that every project and initiative is aligned with the organization’s strategic vision and goals.
Crystal Allen
CIO, LUMA
Session Details
Empowering Connections: How LUMA Energy ignites strategic technology alignment for the business and our customers
Join us for an insightful session on scaling a Business Relationship Management (BRM) team at LUMA. We’ll share key lessons learned, including strategies for building executive value and establishing a robust prioritization and decision-making framework. Gain valuable insights to enhance your BRM team’s effectiveness and drive organizational success.
Angel Caban
IT BRM, LUMA
Session Details
Empowering Connections: How LUMA Energy ignites strategic technology alignment for the business and our customers
Join us for an insightful session on scaling a Business Relationship Management (BRM) team at LUMA. We’ll share key lessons learned, including strategies for building executive value and establishing a robust prioritization and decision-making framework. Gain valuable insights to enhance your BRM team’s effectiveness and drive organizational success.
Yianni Ellis
Director of Operations, LUMA Energy
Session Details
Empowering Connections: How LUMA Energy ignites strategic technology alignment for the business and our customers
Join us for an insightful session on scaling a Business Relationship Management (BRM) team at LUMA. We’ll share key lessons learned, including strategies for building executive value and establishing a robust prioritization and decision-making framework. Gain valuable insights to enhance your BRM team’s effectiveness and drive organizational success.
Carl Ivey
Executive Director of IT, Texas A&M University
Session Details
Join us as we delve into the transformative journey of the Division of Student Affairs at Texas A&M University, where we celebrate 15 years of strategic enhancement in business relationship management. Starting from the ground up, we embraced a culture of continuous improvement, integrating best practices and fostering a shared vision to strengthen our IT and business partnerships. This collaborative effort not only revolutionized our internal processes but also paved the way for the launch of an innovative degree program tailored to equip Aggies with the skills for tomorrow’s challenges. Discover the power of relationships and shared goals in driving change and fostering academic excellence.
Kristen Carvaines
PMO Director, National Interstate Insurance Company
Session Details
Gamified Change Management – The BRM Role in Influencing Organizational Change
According to Peter Drucker, “Culture eats strategy for breakfast, operational excellence for lunch and everything else for dinner.” Many have experienced an unsuccessful rollout of a strategic project in our professional careers, such as the failed implementation of a new technology or a process change that is never fully adopted. Learn how the Business Relationship Manager can support the integration of OCM into the project lifecycle at scale through a hands-on, gamified change management event! Let’s play!
Michael Nobuto
BRM, City of Hamilton
Session Details
Beyond the Bowtie: Why Your Personal Brand Matters
We talk about getting a seat at, “the table”. How will you get noticed? How do you stand out and fit in at the same time? Who will you be when you get that seat? Join me as I share with you what I have learned about; standing out, your personal brand and why that’s just the start of your BRM journey.
Lacey Hart
Healthcare Administration Senior PM, Mayo Clinic
Session Details
The Heart of the Digital Workplace
In this dynamic and insightful presentation, I invite you to embark on a transformative journey into the heart of the new digital workplace. As we navigate unprecedented technological advancements and embrace the dawn of a new era in work culture, it’s crucial to equip ourselves with the human centric tools to thrive rather than just survive.
Svetlana Sidenko
VP, IT Chapter
Session Details
Blueprint for Success: Building Your BRM Team from Scratch – Essential Strategies and Mistakes to Avoid
In this practical workshop, participants will learn the critical steps to launch a Business Relationship Management (BRM) team successfully. Knowing the right approach from the start is invaluable. Many BRM teams begin with missteps and face the challenge of course corrections months or even years later. However, with the proper foundation, you can set your BRM team on a path to immediate and sustained success. This session emphasizes the importance of starting strong and avoiding common pitfalls that have hindered many.
Chad Goetz
IT Business Relationship Director, Mayo Clinic
Session Details
Harmonizing Standardization and Customization in BRM: Insights from Mayo Clinic’s Journey
Join us for an engaging panel discussion featuring members from the Mayo Clinic’s Business Relationship Management (BRM) team as they delve into the nuances of enhancing BRM capabilities across diverse business units and regions. Over the past few years, the team has expertly navigated the challenges of applying consistent techniques and tools while catering to the specific needs of individual units. This session will explore their strategic approaches, including the implementation of role clarity, snapshots, RSOAPs, Strategic Relationship Plans, and Relationship Maturity Assessments, to foster successful business relationships and achieve results focused on patient care. Gain firsthand insights on balancing standardization with customization to maximize BRM effectiveness within a complex organization.
Neal Sanger
Regional CIO, Mayo Clinic
Session Details
Harmonizing Standardization and Customization in BRM: Insights from Mayo Clinic’s Journey
Join us for an engaging panel discussion featuring members from the Mayo Clinic’s Business Relationship Management (BRM) team as they delve into the nuances of enhancing BRM capabilities across diverse business units and regions
Avrie Duffy
IT BRM Sr Manager, Mayo Clinic
Session Details
Harmonizing Standardization and Customization in BRM: Insights from Mayo Clinic’s Journey
Join us for an engaging panel discussion featuring members from the Mayo Clinic’s Business Relationship Management (BRM) team as they delve into the nuances of enhancing BRM capabilities across diverse business units and regions
Dwight Channer
IT Business Relationship Director, Mayo Clinic
Session Details
Harmonizing Standardization and Customization in BRM: Insights from Mayo Clinic’s Journey
Join us for an engaging panel discussion featuring members from the Mayo Clinic’s Business Relationship Management (BRM) team as they delve into the nuances of enhancing BRM capabilities across diverse business units and regions.
Andrew Galbus
IT BRM, Mayo Clinic
Session Details
Going from a formal maturity assessment to a successful partnership in just one year
You just started working with your business partner. They aren’t sure what to expect. They want to be more than an order-taker working with IT. Engage in a conversation with the World famous Mayo Clinic and hear how the business relationship director formally assessed the relationship and went on to vastly improve how IT engaged with the department of Nursing.
Mark Polson
CIO, AtlasXT
Session Details
Finally, A Tool to Measure and Show Value For the BRM
How do you measure the maturity of relationships? How do you quantify the value of BRM efforts? How do you effectively monitor and manage strategic ideation? Is your leadership tracking the delivery of organizational strategy?
If these questions resonate with you, join our storyteller session to discover how AtlasXT—the first-of-its-kind BRM software—can help you deliver measurable value and showcase your contributions to the organization.
Geoff Gough
Chief Operations Officer, AtlasXT
Session Details
Finally, A Tool to Measure and Show Value For the BRM
How do you measure the maturity of relationships? How do you quantify the value of BRM efforts? How do you effectively monitor and manage strategic ideation? Is your leadership tracking the delivery of organizational strategy?
If these questions resonate with you, join our storyteller session to discover how AtlasXT—the first-of-its-kind BRM software—can help you deliver measurable value and showcase your contributions to the organization.
Tezcan Vincent
Information Technology, HUB International
Session Details
WHY Role Clarity
WHY should we define the BRM capability within an organization. What are the benefits and Impact of doing this? In this session, Tezcan Vincent will share her experience around defining role clarity.
Ben Choate
Technology Business Partner, HUB International
Session Details
WHY Role Clarity
WHY should we define the BRM capability within an organization. What are the benefits and Impact of doing this? In this session, Tezcan Vincent will share her experience around defining role clarity.
Raymond Hollowell
Chief Technology Officer, AtlasXT
Session Details
Finally, A Tool to Measure and Show Value For the BRM
How do you measure the maturity of relationships? How do you quantify the value of BRM efforts? How do you effectively monitor and manage strategic ideation? Is your leadership tracking the delivery of organizational strategy?
If these questions resonate with you, join our storyteller session to discover how AtlasXT—the first-of-its-kind BRM software—can help you deliver measurable value and showcase your contributions to the organization.
Kimball Lovin
Sponsored Keynote
CEO, AtlasXT
Session Details
Finally, A Tool to Measure and Show Value For the BRM
How do you measure the maturity of relationships? How do you quantify the value of BRM efforts? How do you effectively monitor and manage strategic ideation? Is your leadership tracking the delivery of organizational strategy?
If these questions resonate with you, join our storyteller session to discover how AtlasXT—the first-of-its-kind BRM software—can help you deliver measurable value and showcase your contributions to the organization.
Here are just a few
of the Organizations
Attending or Speaking at
BRMConnect 2024
Register Now!
We understand how difficult it can be to get corporate backing for a conference and we’re here to help.
Take advantage of the customizable BRMConnect Justification Letter and BRMConnect Flyer
Have other questions?
Contact us. We’re here to help!