The 2024 World BRMConnect® Conference

The 2024 World BRMConnect Conference

October 21-23, 2024 | San Juan, Puerto Rico

Learn and Engage

Who says learning can’t be fun?

BRMConnect 2024 will be an incredible 3-day learning experience for professionals at every stage of their careers. Storytellers and Keynotes will share interactive and engaging sessions designed to help you solve challenges, be inspired, and equipped with actionable insights to deliver results.

Build Your Network

Rub elbows with some of the brightest minds and biggest BRMLegends in the industry.

Now is your chance to network with fortune 500 organizations who leverage their BRM capability, thought-leaders from around the globe and develop lasting connections with new friends and colleagues.

Community 

Be a part of a thriving global community. Attendees will enjoy community building activities designed to elevate your experience. BRMConnect is exactly that- about connections! You’re invited to be a part of this supportive network of professionals who are here to help you advance your knowledge and career.

What’s Included?

  • 4 Keynote sessions hosted on the main stage, headlined by industry experts, leaders, and changemakers
  • 35+ Storyteller sessions, designed to equip attendees with real skills and led by BRMs from some of the world’s largest and most successful organizations
  • Entrance to the world’s largest BRM event, including the welcome reception, with industry experts, sponsors and partners showcasing the newest innovations and cutting-edge knowledge
  • Admission to the BRM Community Day and Global Excellence Awards Ceremony
  • 22+ Continued Professional Development credits (CPDs)
  • Networking opportunities with BRM professionals from around the world
  • Lunch, Coffee, Tea & Refreshments provided throughout the week
  • Full Agenda Coming Soon!

Venue:

San Juan Marriot 

1309 Ashford Ave, San Juan 00907 PR

Book Your Discounted BRMConnect Room Rate Here

Resort fees may apply

BRMConnectwas enjoyable, educational and an acceleration of my own growth as a BRM leader. The open dialogue and willingness of experienced industry leaders to share not only in the sessions but outside of the events created an empowered sense of community and networking strength beyond most conferences.

– Jim Brusanhan

For all of us who attended; it is the BEST practioner event in the industry.

– Edwin Rodriguez Pazo

There are so many opportunities to learn, grow, and connect with others at this event. It is indispensible to a BRM to be successful moving forward. You have to be here.

– Lee Reiff, CBRM

Groups of 5 or More Receive 10% off- contact us to learn more.

Featured Storytellers & Speakers

Evolve your organization with insights from the world’s top BRM leaders.

Learn about strategic insights, the latest trends and tangible techniques to apply in your own practice. In today’s ever-changing world of business, BRM is essential for an organization to thrive. BRMs are cross-functional change makers, guiding business strategy at the highest level while building a culture of shared ownership that supports innovation and longevity in the organization. Learn from the best in the industry how to position your organization to drive value results and thrive.

Peter

Loren Sanders

Keynote Speaker

Leadership & Learning Coach

Session Details

 Details Coming Soon!

 

Peter

Jen Skrabek

Keynote Speaker

Change Management Expert, Author, Speaker PMI

Session Details

 Details Coming Soon!

 

Peter

Eliana Maritza Nunez

Keynote Speaker

Strategy to Execution Executive

Session Details

 Details Coming Soon!

 

Tezcan Vincent

Information Technology, HUB International

Session Details

WHY Role Clarity

WHY should we define the BRM capability within an organization. What are the benefits and Impact of doing this? In this session, Tezcan Vincent will share her experience around defining role clarity.

Jeff Warren Headshot

Jeff Warren 

Sponsored Keynote

President, Barkley Consulting Group

Session Details

Details Coming Soon!

 

Michael Campbell

Kathy Nuttall

Manager of Strategy, City of Hamilton

Session Details

If you build it, they will come: How I turned a BRM vision into reality

I was a BRM long before I discovered that there was a title for my role. I knew what I wanted to do with my career but couldn’t find a posting to match my vision, so instead, I built my dream job from scratch. Join me as I share my journey to building a BRM dream team, and the lessons I learned along the way that will help you build yours.

Tina Pomeroy

SR Consultant BRM, Baxter

Session Details

How BRMs Add Value to Enabling Capabilities

Does your organization struggle with the concept of Value Plans (BRM) and Value Delivery Plans (Product/Agile)? This session will discuss similarities and differences between the two and how they work together to produce business outcomes.

Barbara Brinson

IT Leader, Blue Origin

Session Details

Break Down Silos Across Your Technology Org

What’s the priority? What is incoming? Has anything changed?; Learn where you can optimize costs by finding out where your CIO/CFO’s biggest budget concerns are related to technology during this session.

Michael Campbell

Brandon Reese

BRM, Purdue University

Session Details

Details Coming Soon!

 

Teresa Lucio Nieto

Digital Transformation,  WeCare

Session Details

Joy and Happiness at Work: Tales from the Brain for BRMs

Let’s explore the intersection of positive psychology and soft skills. This session will offer strategies and tools to enhance emotional intelligence and foster stronger interpersonal connections. Through an engaging narrative of neuroscience and practical anecdotes, attendees will gain insights into the benefits of cultivating joy and happiness in their professional lives as Business Relationship Managers (BRMs).

Alexandra Suarez-Carlo

Design Strategist, Lateral Strategy

Session Details

Designing Memorable Experiences 

Dive into the world of service innovation and learn how to transform ordinary transactions into extraordinary experiences. Explore the ecosystem, empathy, and stimulation required to provide exceptional service.

Jasbir Kooner

Director IT, Englobe

Session Details

Details Coming Soon!

 

Debra Ialamov

Director IT, RICOH

Session Details

Mastering the Art of Influence

Behavioral science shows us that projecting warmth is key to having influence. What other attributes, besides likeability, are key to influencing change within an organization? Learn how to build and use influence by first connecting, then leading.

Michael Campbell

Lacey Hart

Healthcare Administration Senior PM, Mayo Clinic

Session Details

The Heart of the Digital Workplace

In this dynamic and insightful presentation, I invite you to embark on a transformative journey into the heart of the new digital workplace. As we navigate unprecedented technological advancements and embrace the dawn of a new era in work culture, it’s crucial to equip ourselves with the human centric tools to thrive rather than just survive.

Michael Campbell

Kiyona Miah

Customer Experience, US Census Bureau

Session Details

The Bridge Year, actionable strategies to bring teams together

Details Coming Soon!

Zhanna Larina

Strategic Partner, Nestle′ Purina

Session Details

Functional Relationship Management

 Details coming soon!

Kristin Ekanger

Customer Engagement Office Chief, National Aeronautics and Space Administration 

Session Details

 Details Coming Soon!

Michael Campbell

Anastasiya Plachta

Business Impact IT, National Aeronautics and Space Administration 

Session Details

 Details Coming Soon!

 

Jenny Owens

Cleveland Clinic

Session Details

Eliminating Barriers to AI Innovation – The Power of BRM

Too often, healthcare professionals and healthcare IT divisions find themselves in conflict despite having nearly identical goals of improving patient care, reducing burden on providers, and providing care to patients at lower costs. This is particularly evident in attempts to use artificial intelligence to provide better patient care and reduce burden on caregivers – and the BRM role is perfectly positioned to help. 

Peter

Peter Lijnse

Lead the Pack Consulting

Session Details

 Details Coming Soon!

 

Michael Campbell

Dr. Anu Raina

IT Bussiness Manager, University of North Carolina Charlotte

Session Details

A Mother’s Journey into BRM Leadership

The Motherhood Penalty runs deep and the BRM role is fast paced and challenging. Understand the psychology behind the motherhood penalty and learn and share strategies to balance and overcome challenges. My doctoral dissertation focuses on a phenomenon known as the motherhood penalty and I have been able to apply academic learnings to my corporate role of Director BRMs for Technical Operations in the pharma.

 

Victoria Harness

VITA

Session Details

The Power of Positive Speaking

In this session, Victoria will share the power of positive speaking and how you can change your outlook through a few simple exercises. Positive thinking is valuable in how you can set a plan/goals but the power of positive speaking (words out loud) ensures successful execution.

Paul Wigzel

Curriculum Lead at QA

Session Details

If BRM is Dad, what family member is ITIL?

This session will discuss the merits (and pitfalls) of ITIL 4 and discussion on how the best practice framework can help BRMs in an organisation. It should then lead onto a Q&A session around BRM and ITIL and finally an ‘audience vote’ on how important ITIL is to BRM success and therefore – If BRM is Dad, what family member would the audience consider ITIL to be?

Kip Fanta

Kip Fanta

Kip Fanta Group

Session Details

RCO Principles & Behaviors- Making a Difference

There is a new RCO Blueprint within the BOK. It wonderfully shares some Principles and associated behaviors that we believe you’d find in a Relationship Centered Organization. Want to see what a RCO looks like? Then this session is for you.

Peter

Tommy Kile

IT Business Technology Partner, Akamai Technologies

Session Details

Building an Effective BRM Playbook

Have you and your team struggled with inconsistent processes across your BRM capability? Have you wondered what others in your role are doing to give business partners a consistent experience? Attend my fireside chat to learn about BRM Playbooks.

Peter

Neal Sanger

Regional CIO, Mayo Clinic

Session Details

Harmonizing Standardization and Customization in BRM: Insights from Mayo Clinic’s Journey

Join us for an engaging panel discussion featuring members from the Mayo Clinic’s Business Relationship Management (BRM) team as they delve into the nuances of enhancing BRM capabilities across diverse business units and regions

Peter

Alice Pryor

VP & Co Founder, Ava’s Pathways

Session Details

Uncertain Ground – Finding Stability from Within

During this powerful session, Alice will explore the narratives of corporate leadership, how to find your personal inner strength and how to create a path forward.

Peter

Kira Judge

IT Manager, University of Saskatchewan

Session Details

Applying 4 Agreements Within Built in Systems

I mentor so many newcomers to Canada. One question I always ask is “Did you figure out How to outsmart the system?” When you know the design of the system we learn how to use it to benefit from it or learn to reduce the negative impact to our lives. I am an engineer, economist and business analyst and I always have used BRM all my life. I will show you what questions you can ask to change your own value to the system you are operating.

Peter

Laurie Rodriguez

Divison Director, Gwinnett County Government

Session Details

Get the Best – Leave the Rest

Want to select the best technology – ask the right questions and make the vendors answer. During this one-hour session we will discuss what makes a good competitive solicitation. You will hear tips and best practices for engaging stakeholders such as customers, finance, legal and others to create and solicit for solutions that solve business problems your customers are sharing.

Peter

Yianni Ellis

Director of Operations, LUMA Energy

Session Details

Empowering Connections: How LUMA Energy ignites strategic technology alignment for the business and our customers

Join us for an insightful session on scaling a Business Relationship Management (BRM) team at LUMA. We’ll share key lessons learned, including strategies for building executive value and establishing a robust prioritization and decision-making framework. Gain valuable insights to enhance your BRM team’s effectiveness and drive organizational success.

Peter

Rajesh Rajagopal

Director BRM, Franklin Templeton

Session Details

The BRM Role in the Shepherding the GenAI Revolution

In this timely session, Rajesh will share how business professionals and BRMs  can understand and leverage Gen AI capabilities to best deliver business value to our technology and business partners. Don’t miss this important Storyteller session!

Peter

Kristen Carvaines

PMO Director, National Interstate Insurance Company

Session Details

Gamified Change Management – The BRM Role in Influencing Organizational Change

According to Peter Drucker, “Culture eats strategy for breakfast, operational excellence for lunch and everything else for dinner.” Many have experienced an unsuccessful rollout of a strategic project in our professional careers, such as the failed implementation of a new technology or a process change that is never fully adopted. Learn how the Business Relationship Manager can support the integration of OCM into the project lifecycle at scale through a hands-on, gamified change management event! Let’s play!

Peter

Olivier Abecassis

CEO, IT Chapter

Session Details

Harmonizing Demand, Ideation, and Intake by Unlocking Portfolio Management Excellence with ServiceNow

In the ever-evolving landscape of business technology, the role of BRMs is increasingly pivotal in bridging the gap between IT capabilities and strategic business outcomes. Leveraging ServiceNow’s Strategic Portfolio Management (SPM) tools, BRMs can effectively orchestrate the demand, ideation, and intake processes, ensuring that every project and initiative is aligned with the organization’s strategic vision and goals.

Suresh GP

Suresh GP

Managing Director, TaUB Solutions

Session Details

Entrepreneurship DNA – Power to leverage for BRMs

Being an Entrepreneur for the last 9 years, I have seen some distinct resemblances of characteristics that have made me an effective BRM with my Business Partners. The experience of key entrepreneurial trait and scenarios of BRM journey is discussed with some pragmatic strategies to implement at the workplace.

Peter

Svetlana Sidenko

VP, IT Chapter

Session Details

Blueprint for Success: Building Your BRM Team from Scratch – Essential Strategies and Mistakes to Avoid

In this practical workshop, participants will learn the critical steps to launch a Business Relationship Management (BRM) team successfully. Knowing the right approach from the start is invaluable. Many BRM teams begin with missteps and face the challenge of course corrections months or even years later. However, with the proper foundation, you can set your BRM team on a path to immediate and sustained success. This session emphasizes the importance of starting strong and avoiding common pitfalls that have hindered many.

Peter

Barbara Trotter

Business Relationship Manager, USA Today Network

Session Details

The Empowered BRM

Details Coming Soon!

Peter

Charlene Livaudais

Senior BRM, Mayo Clinic

Session Details

Harmonizing Standardization and Customization in BRM: Insights from Mayo Clinic’s Journey

Join us for an engaging panel discussion featuring members from the Mayo Clinic’s Business Relationship Management (BRM) team as they delve into the nuances of enhancing BRM capabilities across diverse business units and regions. Over the past few years, the team has expertly navigated the challenges of applying consistent techniques and tools while catering to the specific needs of individual units. This session will explore their strategic approaches, including the implementation of role clarity, snapshots, RSOAPs, Strategic Relationship Plans, and Relationship Maturity Assessments, to foster successful business relationships and achieve results focused on patient care. Gain firsthand insights on balancing standardization with customization to maximize BRM effectiveness within a complex organization.

Peter

Avrie Duffy

IT BRM Sr Manager, Mayo Clinic

Session Details

Harmonizing Standardization and Customization in BRM: Insights from Mayo Clinic’s Journey

Join us for an engaging panel discussion featuring members from the Mayo Clinic’s Business Relationship Management (BRM) team as they delve into the nuances of enhancing BRM capabilities across diverse business units and regions

Peter

Andrew Galbus

IT BRM, Mayo Clinic

Session Details

Going from a formal maturity assessment to a successful partnership in just one year

You just started working with your business partner. They aren’t sure what to expect. They want to be more than an order-taker working with IT. Engage in a conversation with the World famous Mayo Clinic and hear how the business relationship director formally assessed the relationship and went on to vastly improve how IT engaged with the department of Nursing.

Crystal Allen

CIO, LUMA

Session Details

Empowering Connections: How LUMA Energy ignites strategic technology alignment for the business and our customers

Join us for an insightful session on scaling a Business Relationship Management (BRM) team at LUMA. We’ll share key lessons learned, including strategies for building executive value and establishing a robust prioritization and decision-making framework. Gain valuable insights to enhance your BRM team’s effectiveness and drive organizational success.

Peter

Dr. Nate Crews

Data Scientist, CalTech

Session Details

Leveraging Agility to Turbocharge Your BRM Engagement 

In this dynamic presentation, we will explore the transformative power of agility in Business Relationship Management Professional (BRMP) engagements, employing the captivating metaphor of dance. Just as dancers must be agile, responsive, and in harmony with their music and partner, so too must BRMs adeptly navigate the changing rhythms of business needs and technology landscapes. We will dissect the parallels between the fluidity of dance and the flexibility required in BRMP, offering insights into how these principles can be applied to foster more effective and adaptive business relationships.

Peter

Mart Rovers

Interprom

Session Details

How to Build a Value Plan?

During this workshop session, Mart will walk you through the steps of creating an effective Value Plan. Value Plans have proven to be an ideal way to change the perception of organizational leaders they often have about BRMs. Particularly when it comes to being perceived as a strategic BRM instead of one that fills gaps and operates as a single point of contact for business requirements, demands, and requests. Learn and practice during this interactive how-to session.

Peter

Michael Nobuto

BRM, City of Hamilton

Session Details

Why my shoes match my tie – Your personal brand is just the start 

We talk about getting a seat at, “the table”. How will you get noticed? How do you stand out and fit in at the same time? Who will you be when you get that seat? Join me as I share with you what I have learned about; standing out, your personal brand and why that’s just the start of your BRM journey. 

Peter

Ben Choate

Technology Business Partner, HUB International

Session Details

WHY Role Clarity

WHY should we define the BRM capability within an organization. What are the benefits and Impact of doing this? In this session, Tezcan Vincent will share her experience around defining role clarity.

Peter

Angel Caban

IT BRM, LUMA

Session Details

Empowering Connections: How LUMA Energy ignites strategic technology alignment for the business and our customers

Join us for an insightful session on scaling a Business Relationship Management (BRM) team at LUMA. We’ll share key lessons learned, including strategies for building executive value and establishing a robust prioritization and decision-making framework. Gain valuable insights to enhance your BRM team’s effectiveness and drive organizational success.

Here are just a few

of the Organizations

Attending or Speaking at

BRMConnect 2024

Event Sponsors

Interested in becoming a sponsor? Contact us! 

Gold Sponsor
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We understand how difficult it can be to get corporate backing for a conference and we’re here to help.

Take advantage of the customizable BRMConnect Justification Letter and BRMConnect Business Case.

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