BRM Capability
A business relationship management capability is everything it takes, both visible and invisible, to nurture relationships in an organization. Examples of visible components are meetings, artifacts, and professional development, while examples of invisible components are knowledge learned, experience gained, trust, and confidence-building. Used effectively, these components build the endless reserve of energy necessary to evolve culture, build partnerships, drive value, and satisfy purpose.
The business relationship management capability facilitates culture advancement, driving it to one of trust, creativity, innovation, authenticity, and shared ownership across the organization. A mature business relationship management capability converges cross-functional teams to create holistic strategies that deliver organizational value and meaningful results.
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M&A Activity Presents an Opportunity for BRMs to Provide Value
Whether you’re a BRM looking to build your relationship with an organization or you are already a strategic partner to business, a merger or acquisition can be the perfect chance to demonstrate value as a business peer.
The Role of BRMs in Transformation
When business partners have to consume services differently, they often have to modify their behavior from the manual way of doing business to automation. The Business Relationship Manager (BRM) plays a critical role in this transformation.
BRMs Ensure Companies Move Faster
While C-suite executives know where they need to go and when they need to get there, it’s up to the BRM to show them the best route.
“From the Seats of the C-Suite Series: Lets Chat BRM” webinar series archive
An archive of a series of one-hour, live, townhall-style interviews with a leading C-Level executives discussing BRMs and the BRM capability.
Why Should a CEO Care About Convergence?
In order to meet demands and deliver services that exceed expectations, CEOs must make business-IT convergence a priority.
F2F vs. Digital Communication: Pros, Cons, and When to Use Each
The ease of digital communication or the personal touch of face-to-face conversations? Learn how to balance the two in today’s interconnected world.
Is Your Business Function Positioned to Share Ownership and Become a Strategic Partner?
Learn how a BRM team can play a major role in helping your department transition to being a trusted strategic partner with business.
Shifting Your Mindset to Ensure Business Value
When it comes to realizing value, a good place to start is changing the way business approaches project delivery.
Bringing Teams Together in Times of Discord
Considering the complexities that teams face in the modern workplace, it’s common to experience discord from time to time. The challenge lies in turning discord into an advantage—a launch pad for improved team cohesion.
From Cost to Value: Changing the IT Conversation, Part 2
Let’s assume you’ve already made your case for the value of IT within corporate strategy. It’s time to think about IT transformation from a project perspective: measuring value and communicating it back out.
Influencing Without Power: A BRM Success Story
How can BRMs influence without direct reporting lines or structural power? It takes trust over manipulation, and above all else, you have to have presence.
BRMs: We Can Do Anything, but Not Everything
Few things remain constant in the business environment, with the exception of resources and capital. However, these things aren’t necessarily unique to IT—so why is there frustration when IT fails to do everything asked of them, and how do we challenge this?
From Cost to Value: Changing the IT Conversation, Part 1
BRMs have much to offer when it comes to strategy, but in order to get the word out to business partners, the conversation has to change from cost centers to value centers, a culture of output needs to turn into a culture of creativity, and IT needs to think like marketing.
Ensuring Business Value Through BRM
As BRM professionals, we are responsible for helping our organizations deliver business value. But what does business value really mean, and what role can the BRM play in achieving it?
Convergence Culture is Key to Business Success
Convergence culture allows organizations to be more efficient when meeting demands, building strategy, and sharing ownership of results.
Your BRM Capability’s Success Hinges on the Support of Leadership
When it comes to articulating the value of BRM in your organization, it’s not how well you do it—it’s how well an executive can explain it when you’re not in the room.
IT Evolution: The Path to IT Maturity
IT is in a state of flux, which probably isn’t news to you. Business has grown progressively more technology-centric during the last few years, causing IT to shift from the periphery to the heart of the business. So what’s next?
The Meaning of Achieving ITSM Excellence
If it’s the responsibility of IT professionals to be fluent in the languages of both business and IT, why aren’t more business-IT professionals aware of ITSM elements?