Superheroes in Disguise: The Heroic Side of BRM
by Shilo Nosyk As BRMs, we walk a fine line between the business and business functions like IT, HR, Finance, etc. On one hand, we have the knowledge of the inner workings of our business functions—we know the people, live the processes, see the potential, and know the weak spots. On the other hand, we also have […]
Measuring a Maestro: How to Really Assess a BRM Capability
You just have been asked to measure the performance of your company’s Business Relationship Management team. Your heart skips a beat; it’s not an easy task, and there is a lot at stake. This is because BRMs employ a unique skill set—each BRM is a maestro, orchestrating business relationships with great finesse in order to […]
The Connection Between Business Relationship Management and Lean-Agile
Over the past few weeks, I’ve spent some time thinking about how to effectively articulate the links between Business Relationship Management and Lean-Agile, which share a bond of purpose that defines, drives, and connects them. Understanding the links between both methodologies is critical, as it is both a value-add for you as a BRM, and […]
Dealing with Disruption Through Strategic IT Partnerships
As disruptive technology sweeps through the insurance industry and start-ups transform the competitive landscape, Baxter Thompson Associates’ Managing Director Jon Baxter explains how corporate companies can adapt to change with the help of strategic IT partnerships. While large organisations typically have an operational focus and change incrementally, the issue today is that disruptive change […]
Measure Your BRM to Change Your BRM
by Jeremy Byrne Now, no one really wants to blow their own trumpet, peacock feathers splayed, and go strutting up and down the workplace shouting about how great they are. However, sometimes this behaviour is necessary to measure your effectiveness and how well your function is performing—although you may want to keep the peacock feathers […]
Webinar Recordings
An archive of select recorded BRM webinars.
BRM Truth #10
Brought to you by BRM Institute and On Your Feet. Illustrated by Gary Hirsch. © 2016 Gary Hirsch. Published under license.
The Case for Business-Focused BRM Metrics
by Gerry Robinson Recently, while having a discussion with the Vice President of a large retailer’s enterprise applications, I asked him how he gauged the relationship with the business. What I expected was a complex answer, one that included a litany of intense measurements. He paused for a moment, and answered with one of the […]
Measuring the Effectiveness of Your BRM Capability…When You Don’t Have a Formal BRM Capability
The BRM’s Guide to Debbie Downers, Negative Nelsons, and Prima Donna Partners
by Bob Faw Here is a little-known fact: if you have the expectation that a person will be negative, that will show in your face, tone, and even in the words that you choose. Your bias will be evident, and in turn the person will react negatively to everything that you communicate, verbally and otherwise. This […]
“X” Marks the Spot: Finding Sources of Value
by Peter Lijnse Modern culture has popularized the golden age of buccaneering. Disney created “Pirates of the Caribbean” and introduced “Yo Ho (A Pirate’s Life for Me)” as an anthem for sailing the seven seas. Years before, Robert Louis Stevenson’s book, Treasure Island, painted a vivid picture of swashbucklers with hoards of doubloons buried on a […]
BRM Truth #9
Brought to you by BRM Institute and On Your Feet. Illustrated by Gary Hirsch. © 2016 Gary Hirsch. Published under license.
Transform Your Thinking: Get Yourself Into the Lean-Agile Mindset
by Aaron Monroe The role of a BRM is a tough but rewarding job. Often, you’re asked to be many things to many more people in order to be a strategic partner while also delivering business value. Some of you are an army of one or two, doing your best to help others understand how you can […]
Stephanie Walsh, Front and Center
by Larissa Pienkowski Stephanie Walsh, BRMP, Senior Director, and BRM Council Chair, is nothing if not a leader. Every time I have a conversation with her, I’m struck by how genuine, passionate, and committed she is—not only to the field of BRM or her career, but to the people she works with every single day. […]
Slow and Steady BRMs Win the Race
by Gerry Robinson I once worked with a wise man who was responsible for the upkeep of a popular community center. The locals were very fond of this place and would visit frequently, having gotten used to its comfortable setting and appearance. In fact, they were so attached to the center as-is, they resisted all […]
CIOs: If BRMs Fail, We Fail
Learn more on this topic and come away with practical takeaways by registering for LEF’s half day training on Friday, April 15th as part of BRMConnect in Charlotte, NC. This Executive Session will help you answer the following questions: Do you, as the CIO, understand your role as a leader in making BRM a success in your enterprise? Do you […]
Moving Forward: Why You Should Sign Up for a Mentor-Mentee Program, Part 2
by Suresh GP Professional development today focuses on two key aspects: skills development and capability development. Organizations spend lots of time and effort grooming new employees by following a rigorous neo-orientation or induction program, in order to get them familiarized with the new culture, design, and operations of the company. Many companies use the practice […]
Strategic Compensation: 2015 Business Relationship Manager (BRM) Salary Survey
We are pleased to present the results of the 2015 Business Relationship Management (BRM) Salary Survey! Some highlights of the survey are the key demographics including: participating countries, industry affiliation, area and as well as the compensation analysis. With the generous support from ITSM Zone, BRM Institute’s comprehensive analysis of current salary trends has taken one step […]