Congratulations Newly Certified Masters of Business Relationship Management
The Master of Business Relationship Management (MBRM®) certification represents a culmination of a BRM career, earned and awarded in recognition from BRM Institute and our single global BRM community. The MBRM signifies a professional has gained above average BRM knowledge, through personal learning and experiences while making significant contributions/impact to each of the following areas:
- Your personal purpose
- Your organization’s purpose
- The single global BRM community
- The BRM Discipline
- Overall societal impact
The BRM community proudly welcomes its two newest professionals awarded this significant and prestigious credential. Please celebrate Kip Fanta and Mart Rovers as Masters of BRM! They join excellent company with Peter Nichol and Maureen Jesuthasan.
Take a moment to watch the videos below as each professional shares their unique experience and why they encourage others to pursue this credential of a lifetime.
About the Newly Certified MBRMs
Kip Fanta established his company to inspire and enable leaders at all levels, in addition, to help IT and all functional providers (internal and external) become more strategic with their business partners. He is excited to bring all the offerings found on the Knowledge Path to Success (KPTS) for BRM and spends a lot of time consulting and coaching BRMs as they implement BRM within their companies.
Prior to taking a step out on his own, Kip spent 25 years within the IT and Shared Services organization within Procter & Gamble (P&G). During his time at P&G, Kip’s roles included working up to one of the more senior and global BRM roles for one of P&G’s business units. Additionally, he held roles within Service Management, SAP Development, Manufacturing IT, Customer Teams, and Internal Audit that provided opportunities to work across the globe. Kip is frequently called upon to moderate, emcee, and speak at all type of meetings.
Mart Rovers has decades of experience of owning and running companies and organizations, leading teams, and advising executives and managers, he is eager to connect with every BRM enthusiast. Mart is an active member of the BRM Institute. He chairs the Knowledge Provision Council, volunteers on many workgroups, he co-leads the Southwest US Community of Interest, and is a Registered Provider with the RCP Assessment credential.
Besides being a BRM coach, he teaches every BRM class and every workshop the Institute offers. Coaching people and teams are his passion and are what Mart has been doing for nearly three decades. His most loyal business partners value his advice for nearly two decades straight and counting. Mart would greatly appreciate the opportunity to connect with you and to help you with navigating and orchestrating throughout your exciting BRM Journey!
Mart Rovers, MBRM
Mart Rovers is President of INTERPROM, a (BRM) coaching, consulting, training and education firm.
Additional Holders of the MBRM Certification
Maureen has demonstrated her capability of treasuring and valuing cultures, opinions, and contributions by utilizing BRM techniques that have resulted in the maturation of relationship quality between the Partner & Provider teams for a client.
Prior to her involvement, relationship maturity was measured at an ad-hoc status; this was confirmed by the limited number of proactive encounters that the parties involved that over time laid the foundation for a hostile culture. By using the Customer Value Hierarchy (CVH) and Relationship on a Page (RSoaP) techniques, she was able to understand and document the demands of the Partner while determining the availability of the enabling capabilities by the Provider.
By clarifying demand shaping requirements and providing an opportunity for healthy engagement, the Provider organization was empowered to focus their time on value-added work that supported the vision and mission of the business. After 6-months relationship maturity can now be measured at a Trusted Advisor level.
Maureen has also demonstrated the ability to blend BRM techniques with the Lean tool known as Obeya Room. The use of Obeya was engineered to serve as the vehicle for change management purposes to ensure that the commitments that were produced from RSoaP development activity were measured on a daily and weekly basis. The use of Obeya has been fully embraced to the point that the Client has asked for the assistance of a global roll-out of the tool.
Maureen is an active advocate of the BRM body of knowledge and serves as a coach for her peers at West Monroe Partners. In addition to providing mentorship, she actively partners with various firm-wide Practices by demonstrating how BRM techniques can enhance Client engagements.
As a BRMP®, CBRM®, MBRM® and organizational change leader, Peter Nichol has fully embraced the BRM Institute’s approach for business partner value realization.
Peter led a departmental wide initiative to enable the Resource and Demand Management capability to align demand and capacity. Previously, the Research and Development IT department of 404 employees and contractors had no way to match incoming work from business partners (demand) to the provider’s ability to deliver (capacity). This inability to anticipate, predict, and model demand created enormous resourcing and staffing problems throughout the year as we enabled science to medicine across twenty-three scientific areas.
With strong support from a visionary executive team, Peter partnered and educated six departmental BRMs, twenty-nine program and project managers, and eight functional managers who together enabled the science of getting critical medicine to patients.
Peter Nichol, MBRM
The result was a dramatic improvement in business value realization through business value optimization. Resource and staffing bottlenecks were identified early in the process, before business commitments were made, helping us to improve trust and collaboration with our critical business partners. The most important scientific business partner priorities were captured, balancing risk and reward (value creation). The value delivered was measured before and after execution (value recognition). And lastly, rewards were established to highlight the top value realized by our BRMs during our quarterly executive steering committee (value rewards).
The resource and demand management initiative are model programs being considered for adoption across strategic business units to accelerate value realization. This is a great example of the power of influence and the impact which innovative BRMs can have in amplifying the business value delivered to scientists.
Peter continues to introduce new and innovative concepts as a thought leader on CIO.com. Also, as a member of the Value-Focused Organization Workgroup, he is working collaborative with fellow BRM Institute leaders to define frameworks to capture the value that is created, recognized, and rewarded.
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