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BRMP online course: Sign up now before it’s too late
Due to incredible demand, we are offering another fully interactive Business Relationship Management Professional® or BRMP online course next month. It will be delivered in three full-day Monday sessions, over three weeks. These sessions will be held from 9:00AM to 4:30PM EST, on December 2, 9 and 16. Participants are required to attend each full day of all three sessions. […]
Measuring BRM Performance
Measuring BRM (Business Relationship Manager) performance is an important aspect of a successful BRM role implementation. There is no one-size-fits-all recipe for a BRM performance measurement framework—just as business value definition varies from business partner to business partner and from service provider to service provider. In the spring this year, my colleagues and I published […]
BRMP™ Instructor-Led Online Business Relationship Management Course
We are conducting our first fully interactive online Business Relationship Management Professional™ (BRMP™) course which will be delivered through 3 one-day sessions in September. This 3-day BRMP™ course will be delivered online over a 3-week period with full-day sessions running from 9:00AM and 4:30PM EST on September 9, 16, and 23. To complete the course, the students are required […]
Why Business Relationship Manager Certification?
As we roll out our inaugural Certified Business Relationship Manager® (CBRM®) course I have received several recurring questions, so I thought it would be good to share them and our responses with you. Why should a Business Relationship Manager become CBRM® certified? The CBRM® certification signifies that you are a master Business Relationship Manager. That you have […]
A Professional Development Opportunity You Will Not Want to Miss
We are delighted to report that the inaugural Certified Business Relationship Manager® (CBRM®) course, which is being held as an instructor-led class in Atlanta, GA on July 22-24, 2013, is filling up quickly. More importantly, we are extremely pleased with and inspired by the caliber of the course registrants–an international group of seasoned BRMs. The […]
Updated and Expanded BRM Training Webinar Series Is Now Open for Registration!
Since Business Relationship Management Institute membership and webinar enrollment began last week, many of our new Founding Members signed up for our BRM Training Webinar Series events. Always eager to learn and improve in their BRM roles, several BRM Institute members reached out to us requesting to update our once-a-month series of three identical webinars, […]
Business Relationship Management Performance Assessment: Standards, Best Practices, and Practical Implementations
The March-April 2013 issue of the SupportWorld magazine, dedicated to performance measurement, features an article we wrote: “Business Relationship Management: Standards, Best Practices, and Practical Implementations.” In this article, we discuss the BRM role and corresponding performance evaluation criteria and compare them with the latest ISO/IEC 20000 standard requirements and ITIL best practices. We also […]