BRM Role and Service: ITIL Dyad Revisited
ITIL’s approach to the Business Relationship Management role and, especially, the practical applicability of the corresponding BRM process has been a topic of lively debate among Business Relationship Managers. The BRM Institute’s position on this has been that, while ITIL provides a solid framework for establishing the BRM role and taking it through the initial […]
Building a Strong Community for the Business Relationship Manager
What an amazing show of support for the Business Relationship Management Institute we have received since opening the doors! The most common comment, “It is so exciting that finally there is a professional association supporting the BRM (Business Relationship Manager) role.” BRMs, I can tell you, you are no longer on an island. BRM Institute members now […]
Updated and Expanded BRM Training Webinar Series Is Now Open for Registration!
Since Business Relationship Management Institute membership and webinar enrollment began last week, many of our new Founding Members signed up for our BRM Training Webinar Series events. Always eager to learn and improve in their BRM roles, several BRM Institute members reached out to us requesting to update our once-a-month series of three identical webinars, […]
BRM Institute Is Open For Membership!
We are excited to announce that Business Relationship Management Institute is now open for membership and Webinar registration. As a member of BRM Institute, you will be able to participate in the development and promotion of the role and profession of Business Relationship Management, have access to a Wiki and collaboration platform featuring the BRM […]
Consulting Tips for Business Relationship Managers – Part 1
This will be the first in a occasional series of posts on consulting tips for Business Relationship Managers (BRMs). BRMs Are Consultants – Like it or Not! I’ve learned over the years that some BRMs do not like being told that among other things, they are: Consultants Salespeople As one that has over 30 years […]
Strong Relationships Begin with Strong Communications
We learn a great deal about relationship management from our work and the people we work with. If our eyes and ears are open, we can also learn a lot from our personal lives. I’ve just returned from a short scuba diving vacation where one of the fundamental disciplines of Business Relationship Management was reinforced […]
Business Relationship Management Performance Assessment: Standards, Best Practices, and Practical Implementations
The March-April 2013 issue of the SupportWorld magazine, dedicated to performance measurement, features an article we wrote: “Business Relationship Management: Standards, Best Practices, and Practical Implementations.” In this article, we discuss the BRM role and corresponding performance evaluation criteria and compare them with the latest ISO/IEC 20000 standard requirements and ITIL best practices. We also […]
What Does Success in Your Business Relationship Management Role Look Like?
Those who’ve tried it know, the BRM role is tough! BRMs are torn between: Conflicting forces of strategic, longer-term thinking and the more tactical short-term demands Insatiable business demand and limited supply Two ‘bosses’ — one from the business side and one from the supply side (usually the CIO when the supply side is the IT […]
How Many Business Relationship Managers Should You Have?
A question that surfaces often is: “How many Business Relationship Managers should we have?” It’s an important question, but one that needs contextual clarity to answer meaningfully. Some of the key variables include: How are you defining the BRM role? How large is the organization the BRMs are supporting? What is the level of business […]