6 Business Skills Everybody Needs (Not Just IT)
Often, IT is seen as if it has the unique business skills needed to influence systems of engagement (commerce sites, mobile apps, etc.) in ways that other groups can’t. Recently, however, this perspective has begun to shift.
Increasingly, CEOS, engineers, and finance, sales, and HR professionals are emphasizing that these business partnership skills are not exclusively reserved for IT business partners—they transcend roles and industries both inside and outside of organizations. As I write this in my role as board chair of BRM Institute, this development is especially timely because people worldwide are hungry to make a stronger impact within their companies and companies with which they partner in success.
Become One of the Willing
You might say that I myself became one of the willing. By challenging the status quo and thinking, “What if these folks are right?” I began exploring the core principles of the IT business relationship manager role to see which common threads exist and which of those transcend roles and industries.
As I spoke to people across multiple industries, it became clear that professionals outside of IT stand to benefit significantly from learning about and implementing business relationship management skills in their respective roles and companies.
While every professional brings their unique spin on what they do for a company, here are six common threads that work across roles, departments, and industries:
Regardless of industry or role, the threads that bind BRMs are the same, beginning with business strategy and customers. The two are intrinsically linked. It is your job as a BRM to understand the intersection between them and make sure that the investments you champion drive the right value equation.
When you do this routinely, the results are powerful. Putting yourself in your customer’s shoes gives you keen insight into their journey and shows which investments will make it easier for customers to do business with your company.
This article was originally published on LinkedIn and has been edited and republished with permission of the author.
Joe Topinka is a recognized, game-changing CIO, executive coach, and bestselling author of IT Business Partnerships: A Field Guide. His IT Business Partner Program™ drives exponential business results consistently across industries by bridging the chasm between business stakeholders and IT organizations. He is the founder of CIO Mentor, LLC and a board chair of Business Relationship Management Institute (BRM Institute). Joe is a two-time CIO of the Year award winner in both Minneapolis and Charlotte.
Leave a Reply
You must be logged in to post a comment.