Business Relationship Management
Limited-Time Founding Membership Discount Expires Aug 31, 2013
Business Relationship Management Institute has had great success in building membership consisting of leading BRM practitioners around the globe. In just over the four months that BRM Institute has been open for membership enrollment, more than 200 members representing some of the world’s leading commercial, government, and nonprofit organizations joined the Institute from 17 countries. We […]
Business Relationship Manager Roundtable Webinar – July 26, 9AM-10AM EST
We are very much looking forward to our next BRM Institute webinar, scheduled for July 26, from 9AM to 10AM EST—this time featuring several seasoned Business Relationship Management practitioners who will examine the following topics: How the Business Relationship Manager Can Make a Difference — The panel will discuss ways they have been able to […]
The Four Requirements of Partnership
Whenever I write or speak about the nature of the BRM role, I often draw parallels between what an effective BRM and a leader does using John C. Maxwell‘s succinct formula: “Leadership is influence. That’s it. Nothing more; nothing less.” Indeed, BRMs, whose job is to establish and maintain healthy balanced relationships between service providers […]
Starting a BRM Team
So you have been lucky enough to be selected to build a new team. You might not know what the team name is, what the roles of the team are, you might not even know your own title. All you know is you have been hired or promoted to build a team to align the […]
Building a Strong Community for the Business Relationship Manager
What an amazing show of support for the Business Relationship Management Institute we have received since opening the doors! The most common comment, “It is so exciting that finally there is a professional association supporting the BRM (Business Relationship Manager) role.” BRMs, I can tell you, you are no longer on an island. BRM Institute members now […]
Strong Relationships Begin with Strong Communications
We learn a great deal about relationship management from our work and the people we work with. If our eyes and ears are open, we can also learn a lot from our personal lives. I’ve just returned from a short scuba diving vacation where one of the fundamental disciplines of Business Relationship Management was reinforced […]
Business Relationship Management Performance Assessment: Standards, Best Practices, and Practical Implementations
The March-April 2013 issue of the SupportWorld magazine, dedicated to performance measurement, features an article we wrote: “Business Relationship Management: Standards, Best Practices, and Practical Implementations.” In this article, we discuss the BRM role and corresponding performance evaluation criteria and compare them with the latest ISO/IEC 20000 standard requirements and ITIL best practices. We also […]
What Does Success in Your Business Relationship Management Role Look Like?
Those who’ve tried it know, the BRM role is tough! BRMs are torn between: Conflicting forces of strategic, longer-term thinking and the more tactical short-term demands Insatiable business demand and limited supply Two ‘bosses’ — one from the business side and one from the supply side (usually the CIO when the supply side is the IT […]
How Many Business Relationship Managers Should You Have?
A question that surfaces often is: “How many Business Relationship Managers should we have?” It’s an important question, but one that needs contextual clarity to answer meaningfully. Some of the key variables include: How are you defining the BRM role? How large is the organization the BRMs are supporting? What is the level of business […]