Business Relationship Management Performance Assessment: Standards, Best Practices, and Practical Implementations

Posted | Category: Professional Development | Contributed

The March-April 2013 issue of the SupportWorld magazine, dedicated to performance measurement, features an article we wrote: “Business Relationship Management: Standards, Best Practices, and Practical Implementations.” In this article, we discuss the BRM role and corresponding performance evaluation criteria and compare them with the latest ISO/IEC 20000 standard requirements and ITIL best practices. We also outline some challenges BRM implementations often encounter and suggest ways to overcome them. Click here to download PDF copy of the entire article. We welcome your comments!

-BRM Institute Founders

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