Bridging the Gap
A Day in the Life of a Business Relationship Manager: Bridging the Gap
Without the BRM capability, organizations often face significant challenges. Miscommunication between IT and business units can lead to misaligned priorities, reactive IT service management, and business partners struggling to navigate IT services effectively. The presence of a BRM changes this dynamic by fostering proactive communication, aligning IT initiatives with business objectives, and ensuring that both sides work collaboratively towards shared goals.