Making the Future Friendly, One Relationship at a Time

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Marshall Berkin gave the keynote presentation at BRMConnect 2019 to demonstrate how TELUS successfully drove strategic value to their external partners. They integrated BRM within just 12 months and currently employ 93 BRMs, half of which are currently BRMP certified. Their team drove $14.6 million in incremental gross margin and a 23 percentage point increase customer satisfaction.

Announcing the 2019 Global BRM Community Excellence Award Winners

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We are excited to announce this year’s Global Excellence Award Winners, the most prestigious awards in the BRM community. Recipients of this year’s awards were nominated by their peers for outstanding service to the BRM community. Please join us in celebrating them at the 2019 World BRMConnect Conference in New Orleans.

HR and BRM

The Rebirth of HR through Business Relationship Management

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Human Resources (HR) will lie at the center of an organization’s future success because, simply, humans are the heart of every organization. To properly support people is to drive strategic value.

Neuroscience behind our words

The Neuroscience Behind Our Words

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Scientific studies show that positive and negative words not only affect us on a deep psychological level, they significantly impact the outcome of our lives.

shared purpose

Shared Purpose is more than just a Tiebreaker

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Shared purpose. It’s here and evolving organizational culture across the globe. Organizations recognize that profit alone will not drive tomorrow’s world.

Creativity Takes Courage

Creativity is the Power Skill that Drives Organizational Value

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Creativity is now a must-have asset for every growing enterprise. And yet, most businesses are falling short in their creative capacities. Rather than searching for external creative experts, organizations can evolve their culture to unlock the creative potential inside every employee.

Cindy Heath

Inspiring the World Through BRM: Cindy Heath

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Who is Cindy Heath, CBRM®?
Cindy leverages the trust that she’s earned over years of relationship-building to cultivate an organizational unit that collaboratively spans functions and levels.

The BRM Knowledge Path to Success

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Are you ready to start your path to becoming a knowledgeable and effective Business Relationship Manager? Get started on your step-by-step guided journey with The BRM Knowledge Path to Success

Relationshipism: We Need Psychological Safety

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There is a kind of universal hidden language; and that is called ‘trust’. When we distrust, we activate our ‘fear-network’. Consequently, fear locks all doors to the parts that we need to think and feel empathy, leaving little room for psychological safety

Inspiring the World Through BRM: Chris McCluskey

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Who is Chris McCluskey?
Over the past year, Chris leveraged his CBRM® knowledge and BRM excellence to build and develop solid partnerships, both existing and new, with his business colleagues and peers. Through dedicated work (which achieved transformational results to boot), Chris established the BRM role as a valued asset and Trusted Advisor.

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